2.1 To process an order You will be required to open a customer account with Us and provide the relevant information required to process an order or contract. You may be required to provide one or more specific proofs of identity for purposes such as but not limited to the granting of credit terms. Personal data provided by You to Us will be processed in accordance to our Privacy Policy, listed on Our website, and all relevant data protection laws.

2.2 All orders submitted by You are made in accordance with these Terms. It is Your responsibility to ensure that any order submitted is complete and accurate.

2.3 Orders can only be completed via telephone or email.

2.4 All orders or contracts are not complete until We have provided verbal or written acceptance.

2.5 Orders can be cancelled at Our discretion. Under no circumstances will We accept cancellation of any Goods sourced by Us for You.

Any quotation made by Us is not to be construed or operate as an offer or obligation to sell. We reserve the right to accept or reject all orders received at Our absolute discretion. Quotations We issue are valid for 30 days only. If a quote has expired it is Your responsibility to request a new quote. No order accepted by the Company may be cancelled except upon payment to the Company of any loss, damage or expense incurred by the Company arising from such cancellation.

If You place an order for an item that is out of stock You will be advised within 48 hours of Our acceptance of Your order. You will be offered an alternative item, if available, or You can cancel the order at Your discretion.

5.1 All prices for MDDI branded products are quoted in pounds Sterling unless stated otherwise for Goods purchased outside of the United Kingdom.

5.2 Prices are exclusive of taxes and duties. Taxes and duties will be added to applicable orders at the rate relevant at the time of purchase.

5.3 We reserve the right to change the prices resulting from, but not limited to, circumstances relating to exchange rate variations and increases in import duties. We will provide You notice of price increases relating to MDDI branded products. It is Your responsibility to check and confirm prices at the time of order.

5.4 Unless otherwise agreed to in writing, or stated otherwise on invoices or price lists provided by Us, payment must be made by You within 30 days from the date of invoice in accordance with these terms. If You delay or default payment, We reserve the right to charge an interest rate equivalent to 2% excess to the rates charged to Us by Barclays Bank Plc. Interest will be calculated from the date of delivery up until the date You complete the payment in full. Any payment You make will first be credited against the interest accrued to the date of payment. If You fail to make the payment by the due date any discounts applied to the order will no longer be applicable and we reserve the right to claim the full price for the order (without discount) at the time of invoice. In addition, if You delay or default any payment We reserve the right to take action against You to recover payment inclusive of the costs associated with such action including debt collection fees and legal costs. You, the Purchaser, also indemnify Us against any other costs/losses caused by a breach by You of the stated terms and conditions.

5.5 Payment must be made via BACS.

5.6 We reserve the right to correct any clerical errors made by Us at any time.

5.7 During any promotions that We run prices are valid until the date specified or until there is no availability of stock.

6.1 It is Your responsibility to arrange and pay for collections of MDDI branded products from our warehouse located at Unit 1 Marrtree Business Park, Ryefield Way, Silsden BD20 0EF, unless specified otherwise.

6.2 Specified delivery dates are an approximate only. It is Your responsibility to state the recommended delivery date and We shall endeavour to deliver the Goods on the date specified however We hold no liability for any delay in delivery or any consequences these delays may result in for You.

6.3 If We, or any of our suppliers, are delivering items to You outside of the United Kingdom mainland there may be additional costs associated with freight and insurance. Our sales team can provide additional information on this. If the Goods are subject to import duties and/or taxes You will be responsible for paying these fees

6.4 At the time of delivery it is Your responsibility to check that all items have been received as stated on the delivery note. We are not liable for any items that have not been delivered unless otherwise stated by the courier’s documentation and You have notified Us within 7 days of delivery. If You fail to notify Us of any non-compliance with the order within the specified timeframe You must pay for the Goods in accordance with the order and the stated Terms and Conditions.

6.5 If Goods have been damaged upon arrival it is Your responsibility to notify Us in writing within 48 hours upon receipt of goods. Any items must be returned within 14 days and the cost will be borne by Us. It is Your responsibility to prepare the goods for return and affix the returns label that is prepared by Us.

6.6 In the circumstance that the delivery is not accepted, You indemnify Us against all additional expenses, including additional transport incurred for re-delivery and storage costs.

7.1 In the circumstance that We agree to a credit arrangement with You, We reserve the right, at any time, to suspend or revoke the credit facility or to adapt the terms when in Our opinion Your financial situation warrants this. If relevant to assess Your application for commercial credit, You agree to Us obtaining a credit report from a credit reporting agency which will contain personal credit information. You also agree to Us obtaining personal information from other credit providers whose names You have provided to Us (or that may be named in a credit report) for the purpose of assessing Your application for commercial credit made to Us. If the circumstance arises that Your credit facility is suspended or revoked We will provide 30 days notice to allow You to rectify any outstanding payments. We reserve the right to remove the credit arrangement at the end of the 30 days notice period.

7.2 You agree that We may obtain a consumer credit report from a credit reporting agency for the purpose of collecting overdue payments relating to commercial credit owed to Us.

7.3 You agree that a condition of approval of a credit account with Us may require You to provide a personal guarantee from Your director or bankers guarantee, or both. It is Your responsibility to inform all directors or proprietors listed on the Credit Application Form that listed items of personal information about them will be kept on file and may be disclosed to a credit reporting or debt collecting agency.

8.1 Risk of damage or loss in goods shall be passed onto You at the time of delivery or, if You fail to take possession of the goods, within seven (7) days of being notified that the goods are ready for delivery.

8.2 The title to the goods remains with Us until You complete the outstanding payment in full, including additional amounts payable under clause 5.4. Until payment is received You must hold the goods as bailee for Us, subject to Your rights to deal with the goods in the ordinary course of business. Any monies received by You during the sale of these goods must be held on trust for the benefit of Us until We have received the outstanding amount payable. You, the purchaser, grant Us an irrevocable licence to enter, at any time, Your premises or any other premises under Your control, for the purposes to repossess any goods owned by Us.

8.3 You will indemnify Us against any and all loss and expenses We incur, including any additional transport and storage charges, as a result of such failure.

8.4 Each contract for the sale or supply of goods You enter with Us shall be treated as a separate contract.

We may terminate any contract for the supply of goods if:

a) You fail to pay any amount owing to the Company within 14 days of the specified date for payment stated on the invoice;

b) You become insolvent;

c) a receiver is appointed over any of Your assets or execution is levied against any of Your goods; or

d) You are placed in administration or liquidation, whether voluntarily or otherwise.

In the circumstance that You are required to provide personal information about Your personnel or referees to Us during the course of purchasing products, or applying for a credit account, it is Your responsibility to notify the relevant personnel that:

a) their details have been provided to Us;

b) the purpose of that disclosure is to enable Us to provide products to You or to assess and administer a credit account with You, the Purchaser;

c) they may request access to that information by writing; and

d) We may disclose that information to Our suppliers, agents and other organisations that We have arrangements with during the course of supplying products to You.

11.1 The only conditions and warranties that are binding to Us in respect of the state, quality or condition of the goods supplied to You are those imposed and binding by law. With respect to the supply of goods, to the extent permitted by law, Our liability arising from the breach of such conditions or warranties is, at Our option, limited to the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods or the payment of the cost of having the goods repaired. All other conditions and warranties, in respect of the state, quality or condition of the said goods which may, apart from this clause, be binding on the Company are expressly excluded.

11.2 Except to the extent provided above We will not be liable (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the goods. This includes, without limitation, any failure, breakdown, defect or deficiency in the goods even if We have been advised of the possibility of such loss or damage. If, despite the above limitations, We are found liable for any loss or damage (arising out of or in relation to any goods supplied by Us) then to the maximum extent permitted by law the liability will in no event exceed the full amount paid by You to Us for the goods.

11.3 The description and imagery of Our goods which are displayed in, but not limited to, Our catalogue, website, emails and promotional material are an approximate representation. It will be Your sole responsibility to determine that the goods are suitable and fit for purchase. We, as a company, can offer guidance on this by providing You a free physical sample of the product (delivery included only for Mainland UK customers).

12.1 We operate under the EN ISO13485:2016 Quality Management System which includes GS1 tracking and Lot/Expiry product information for traceability purposes. It is Your responsibility to record and retain the product batch information that We supply to You.

12.2 We shall not be liable to You, due to circumstances outside of Our reasonable control, that impact our ability to perform Our obligations. These include but are not limited to, national emergencies, pandemics, fire or flood, acts of God and actions or non-compliance from third parties. In such circumstances, subject to Your consumer rights, We shall be entitled to an additional time extension to allow Us to complete Our contractual obligations.

12.3 At any point We reserve the right to alter our product designs without prior notice in order for continued product development. We reserve the right to discontinue products or change Our suppliers or manufacturers, without notice, if necessary to maintain quality standards and product availability.

12.4 Product images utilised in Our promotional material, including but not limited to, Our website, catalogue, email campaigns and flyers are for illustrative purposes only. Product descriptions, illustrations, dimensions and weights that We supply on promotional material are an approximate and intended to be a general description of goods. These descriptive specifications do not form part of the contractual description of goods unless agreed in writing by Us in which case they are subject to recognised trade tolerances.

12.5 A person who is not party to the Contract shall not have any rights to enforce its terms.

12.6 Only You have the rights to enforce the terms of the contract entered with Us, external parties do not have the rights unless agreed in writing by Us.

These terms and conditions are to be governed and interpreted according to the laws of England and Wales and the Company and the Purchaser consent and submit to the jurisdiction of the Courts of England and Wales.