Collection and Use of Personal Information
The personal information collected from this website, via email or telephone may include your name, title, mailing address, telephone number and email address. To fulfil our service promises we may store information on your order history, payments and dates, credit card information and your domain name. Payments made via credit card will be used only for the associated purchase order. On the rare and unlikely occasion, we may be required to disclose your information to third parties if we need to obtain a credit report or commercial credit information about you.
If you do not want to disclose your personal information you can still browse our website. Please note that Google Analytics is used on our website to analyse user interaction to ensure we can continually improve the user experience. We only collect anonymous statistics which means that our data does not link to specific IP addresses nor collect any personal information.
When creating an account or to register for updates you will be required to disclose personal information. We collect this information for several reasons, with the intent to benefit you and provide an efficient service. The information allows us to deliver products and provide support for enquires or complaints. We will also use this information to send you updates on our product range, newsletters, promotions, to confirm or seek additional information and most importantly, to check whether you are a happy satisfied customer. We do not sell or offer your personal information to third parties, unless required to do so by law. All information is kept on a secure server and data is encrypted using industry standard 256-bit encryption.
We take the security of your personal information seriously, so we put in place measures to ensure it is protected from misuse, unauthorised access, modification or disclosure. The data may be held in either electronic or hard copy and if any information is deemed unnecessary, it will be destroyed in an appropriate manner. We operate a secure system for the handling and storage of private information and financial details. However please note that since our website is connected to the internet we cannot guarantee the security of information transferred through the internet, therefore this is transmitted at your own risk.
You can control the amount of information that you provide us however we require a minimum amount to complete our services. If you do not give this information we reserve the right to refuse service to you. By restricting information such as your email address we may not be able to provide you updates, sales or special promotions.
Cookies are enabled on our website which are a small summary file containing a unique identification number. When browsing we may send a cookie to your computer’s hard drive which provides us detailed information on our website traffic. We may also log your IP address to analyse trends and track user movements which helps us personalise our customer service. Please note that cookies do not allow us access to your computer or any additional information that you have not voluntarily provided.
If you breach any of the terms and conditions (link) or conduct any illegal actions on our website, we may collect your IP address. You can disable your cookies by consulting your browsers manual, in doing this some functions on our website may be impacted.
You are entitled to access your personal information at any time to change or delete any details we hold. If you believe your personal details have changed or are incorrect it is your responsibility to let us know. If our service is impacted due to you providing incorrect details you will be liable for any financial impact of this.
There may be circumstances in which we cannot grant you access to the personal information we hold. For example, we may refuse your request if providing you access would interfere with the privacy of others or result in a breach of confidentiality. In these circumstances we will provide you with written reasons for refusal. If you believe your privacy has been breached please contact us directly.
Mailing lists and unsubscribing
Our email campaigns are sent through a third-party provider, Campaign Monitor, to deliver our newsletter, updates and special offers. Using industry standard technologies, we gather statistics specifically around email opening and clicks which helps monitor and improve our communication with subscribers. For more information on this please see
If at any point you want to unsubscribe to receiving email updates you are free to do so. By selecting the unsubscribe button at the bottom of our emails you can choose not to receive any marketing content.